shop policies

 
 
heirloom general shipping

shipping

Our main priority is doing right by the earth. Since the CO2 emissions of airplanes are 2 to 3 times higher compared to the emissions on the ground, we have chosen to ship our goods primarily via ground shipping. This shipping option is often more expensive, but we hope you understand and believe it is a worthwhile expense like we do.

For these reasons, at this time we only ship to U.S. addresses.

Once purchased, your goods will be shipped out to you within 3 days.

Local Pickup option

If you are near the Twin Cities, you have the option of picking your purchases up at Tula Spa in SW Minneapolis. [Directions] Pickups are scheduled between 12-4pm each Saturday and Sunday. You will be notified once your package is ready to be picked up. If you do not pick up your package after two Pickup days, please contact us to reschedule. Please bring a valid ID when picking up your package. If you are not available on the weekends between 12 and 4pm, please do not pick this shipping option. Tula Spa is not able to accommodate pickups outside of these hours. [Please Note: There is a small fee associated with our Local Pickup option since we pay Tula’s employees to handle the pickups for us. Thank you!]

hello-i-m-nik-281498-unsplash.jpg

returns/exchanges

All items listed as “secondhand” or in the Found section cannot be returned or exchanged.

If one of our first-hand items is received broken or damaged from shipment, we would be happy to exchange it for you. Shipping costs cannot be refunded. Please contact us within 5 days of delivery, and we will send you a shipping label so that you can return the damaged item to us. Upon retrieval, we will ship you a new item. If that item is out of stock, we will ship it to you once it comes back in stock.

IMG_6342.JPG

environmental responsibility

Heirloom General was founded in an effort to support and inspire individuals seeking earth-friendly products and low impact lifestyles. We feel that it is our responsibility to also be waste conscious behind the scenes.

  • We work with vendors who ship, package, and create products that are zero waste, organic, and local when possible.

  • We ship packages using 100% recycled boxes made in the USA and use reused boxes when available.

  • Our shipping labels and packing tape are made of 100% post-consumer content recycled paper and are completely recyclable. We use newspaper and recycled paperboard to securely package your items.

  • When selling new goods, we aim to have them be made fully in North America, though we do make some exceptions for really, really awesome items.